Refund & Return Policy

A deposit reserves a specific puppy and takes them off the market while final paperwork, vet checks, and delivery are arranged. The remaining balance is due before the puppy goes home with you.

• Deposits are fully refundable if you change your mind before the puppy is picked up or delivered — just let us know
• Listed prices include the vet work already completed — first vaccinations, deworming, and a health check — with no surprise add-ons at checkout
• Delivery is free nationwide — the listed price is the full price, with nothing added for shipping

Every puppy comes with a written health guarantee covering genetic and congenital conditions identified by a licensed veterinarian within the guarantee period stated on your sales contract.

• Have your puppy examined by a licensed vet within 72 hours of pickup or delivery — this keeps the guarantee valid and catches anything early
• If a covered condition is diagnosed within the guarantee period, we'll work with you on next steps — which may include a replacement puppy, a partial refund, or reimbursement toward treatment, depending on the specific condition
• The guarantee doesn't cover illness or injury caused by an accident, neglect, or lack of recommended veterinary care after the puppy is in your home

On rare occasions — illness, an unexpected complication, or a puppy who isn't ready to leave on schedule — we may not be able to deliver the specific puppy you put a deposit on.

• We'll contact you as soon as we know, and offer a full refund of your deposit or the option to transfer it to another available puppy
• Since deposits are already fully refundable, this just means the refund happens right away, with no back-and-forth needed

It's normal for a new puppy to need a few weeks to settle in — see our New Puppy Care Guide for what to expect. If things genuinely aren't working out after a fair adjustment period, we'll work with you directly.

• Contact us as early as possible — many settling-in issues are easier to work through with guidance before they become a reason to return
• Returns are accepted within 14 days of pickup or delivery; after that window, we can still help rehome the puppy but a refund is no longer available
• Keep your sales contract and any vet records on hand — we'll ask for them

If a return is accepted within the 14-day window, the full purchase price — including your deposit — is refunded to your original payment method once the puppy is back in our care.

• Refunds are typically processed within 5-10 business days of the return being finalized
• Health-guarantee refunds (Section 2) follow their own terms and can fall outside the 14-day window if a covered condition is diagnosed later within the guarantee period

If nationwide delivery is delayed, disrupted, or a puppy arrives showing signs of distress from transport, contact us immediately — we'll work with the carrier and, if needed, arrange next steps at no extra cost to you.

We may update this page from time to time as our practices evolve. The date at the top of this page reflects the last update — if anything here changes in a way that affects an order already in progress, we'll do our best to let you know directly.